SAP Knowledge Base Article - Public

3624079 - Instance Refresh Tool - instanceRefreshError-targetIncorrectBizXURL/instanceRefreshError-sourceIncorrectBizXURL

Symptom

After scheduling a refresh for Learning via the Instance Refresh Tool, the validation fails and provides one of the following errors:

  • The [name of tenant] tenant is integrated with a different BizX URL than provided. Actual URL present in LMS: [HCM/BizX URL] 
  • instanceRefreshError-targetIncorrectBizXURL 
  • instanceRefreshError-sourceIncorrectBizXURL

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning

Cause

The issue is due to legacy HCM/BizX URLs in the BIZX configuration of Learning

Resolution

  1. Check the Instance Refresh error log for the error code
  2. If the error code is instanceRefreshError-sourceIncorrectBizXURL -> then the legacy HCM/BizX base URL references in the source LMS tenant need to be updated.
  3. If the error code is instanceRefreshError-targetIncorrectBizXURL -> then the legacy HCM/BizX base URL references in the target LMS tenant need to be updated.
  4. Go to Learning Administration > System Administration > Configuration > System Configuration > edit BIZX configuration
  5. Search for "baseURL="
  6. Clear out any value after the equals sign
    • For example: if "baseURL=hcm4preview.sapsf.com" then update it to remove the value so it is "baseURL="
  7. Now search for "metadataProviders[IDP1].value=" or "metadataProvidersIDP1.value="
  8. Clear out any value after company=
    • For example: if metadataProviders.IDP1.value=https://<company_url>/idp/samlmetadata?company=<company_id>, then update it accordingly such that it is metadataProviders.IDP1.value=https://<company_url>/idp/samlmetadata?company=
  9. Now select Apply Changes
  10. An validation check will show up at the top of the screen stating what should be the proper values. Use those values to update the configuration and Apply Changes again
  11. After successfully updating the BIZX configuration, schedule a new refresh using IRT for the same source and target

Keywords

refresh, irt, instance, tool, error, validation, instanceRefreshError-sourceIncorrectBizXURL, instanceRefreshError-targetIncorrectBizXURL, learning, failure, lms, bizx , KBA , LOD-SF-LMS-IRT , Instance Refresh Tool , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions