3624079 - Instance Refresh Tool - instanceRefreshError-targetIncorrectBizXURL/instanceRefreshError-sourceIncorrectBizXURL

After scheduling a refresh for Learning via the Instance Refresh Tool (IRT), the validation fails and provides one of the following errors:

• The [name of tenant] tenant is integrated with a different BizX URL than provided. Actual URL present in LMS: [HCM/BizX URL].
• instanceRefreshError-targetIncorrectBizXURL.
• instanceRefreshError-sourceIncorrectBizXURL.

• SAP SuccessFactors HCM Suite
• SAP SuccessFactors Learning

The issue is due to legacy HCM/BizX URLs in the "BIZX" configuration of Learning.

Note:

• The steps below are to be followed only if the BizX-Learning integration is sealed. To check it: Learning Administration > System Administration > Configuration > System Configuration > BIZX > The “SuccessFactors Platform to Learning integration” entry should hold the “Sealed” value.
  
  
• For non-sealed BizX-Learning tenants, it's simply necessary to access the "BIZX" configuration in the Learning Administration area and adjust the value of the “baseURL” and “metadataProviders[IDP1].value=” or “metadataProviders.IDP1.value=” fields. Go to the SuccessFactors Landing page, check the browser URL, and use that value for the fields (KBA 2089448).

1. Check the Instance Refresh error log for the error code >
   1. If the error code is "instanceRefreshError-sourceIncorrectBizXURL" > The legacy HCM/BizX base URL references in the source Learning tenant need to be updated.
   2. If the error code is "instanceRefreshError-targetIncorrectBizXURL" > The legacy HCM/BizX base URL references in the target Learning tenant need to be updated.
2. Learning Administration > System Administration > Configuration > System Configuration > Edit the "BIZX" configuration >
3. Search for "baseURL=" >
4. Clear out any value after the equals sign >
   • For example: If "baseURL=hcm4preview.sapsf.com", then update it to remove the value so it is "baseURL=".
5. Now, search for "metadataProviders[IDP1].value=" or "metadataProvidersIDP1.value=" >
6. Clear out any value after "company=" >
   • For example: If "metadataProviders.IDP1.value=https://<company_url>/idp/samlmetadata?company=<company_id>", then update it accordingly so it is "metadataProviders.IDP1.value=https://<company_url>/idp/samlmetadata?company=".
7. Now select "Apply Changes" >
8. A validation check will show up at the top of the screen stating what should be the proper values. Use those values to update the configuration and click "Apply Changes" again >
9. After successfully updating the "BIZX" configuration, schedule a new refresh using the IRT for the same source and target.

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SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions