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SAP Knowledge Base Article - PreviewSymptom
For unassociated emails, the status is open and the owner is blank and both fields are not editable.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2505
Keywords
unassociated email, owner, status, greyed out, not editable, party determination, cannot edit , KBA , LOD-CRM-SRP , Service Request Processing , How To
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