3624115 - Attachments are Automatically Removed From Sales Order Items in a Intercompany Scenario

The Attachments of the Items of a Sales Orders in a Intercompany scenario are being automatically removed once a update is performed in a Purchase Order document.

SAP Business ByDesign

1. Go to the Purchase Order and Requests Work Center.
2. Go to the Purchase Order View.
3. Filter for All Purchase Orders.
4. Search for the Purchase Order XYZ (where XYZ represents the Purchase Order ID).
5. Open, Select View All.
6. Mark the Item Y (where Y represents the Purchase Order Number).
7. Perform any change at the Item Level (for example: Change the Delivery Date of the Item).
8. Select Send Update.
9. Go to the Sales Order Work Center.
10. Go to the Sales Order View.
11. Filter for All Orders.
12. Search for the Sales Order ABC (where ABC represents the Sales Order ID). 
13. Open, Select View All.
14. Navigate to the Items tab.
15. Mark the Line Item XX (where XX represents the Sales Order Number).
16. Select Attachments sub tab.

The attachment maintained in the Sales Order was automatically removed.

The attachments are removed at the Item Level of the Sales Order when a update is performed in the preceding Purchase Order according to the architecture logic of the system.

When a change is performed at the Item Level of a Purchase Order (for example: Change in the Delivery Date), an update is sent from the Purchase Order to the Sales Order. This update recreates all the information currently maintained for the Item in the Sales Order (capturing the information for the Item with the data maintained in the Purchase Order). In this case any change previously performed directly for the Item in the Sales Order (such as the addition of an Attachment) will be overwritten by the Purchase Order data.

The same behavior can be also applied for the overall attachments tab of the Sales Order, when a modification followed by a update is performed in the overall attachments tab of the Purchase Order.

Note: If there are no attachments maintained for the Purchase Order Item, then the removal of the attachments added directly in the Sales Order will not occur when the Send Update action is performed in the Purchase Order. This happens because there is no data sent from the Purchase Order to the Sales Order in this case.

This is know system limitation related to the architecture logic of the system.

Therefore, it is recommend to adapt the business process in order ensure that attachment are always added for the Purchase Order Item before the creation of the Sales Order.

For the Sales Orders in which the attachments were removed or in case the attachments are require to be maintained for an Item after the Sales Order is already created, we kindly recommend to add the attachment in Purchase Order item and then perform the Send Update action so the information is properly passed to the Sales Order Item. This will avoid any update in the Purchase Order to trigger the removal of the attachment in the Sales Order.

sales order, intercompany, purchase order, attachments, item   , KBA , AP-SLO-SO , Sales Order , How To