3624176 - After Run a Reminder Run for Time Approval, One Approver Receive Multiple Generic Emails

After running a reminder run for time approval, it is desired that one approver will only receive one generic e-mail but the same approver receives more than one generic e-mail. 

Note: Since 2502 HC 02,  if the reminder run should trigger a generic e-mail, question "Encryption and Signatures for E-Mails" should be descoped in Business Configuration. Otherwise, the reminder run will trigger an e-mail with detail information for each time entry waiting approval to the approver.

SAP Business Bydesign

1. Go to Time Administration -> Reminders for Time Approvals.
2. Choose a Reminder. If no Reminder exists, click New Reminder and create one.
3. Click Schedule Reminder.
4. Schedule a reminder run or run a reminder run immediately.
5. After the run is completed, the approver receives multiple generic e-mails.

This is a designed system behavior.

The reminder job can club maximum 100 entries in one generic e-mail and send the notification. So, if there are more than 100 time entries (e.g. 150) waiting for approval of a approver, it is sending two emails where one email for 100 entries and other email for 50 entries. This often happens when the e-mail has been configured in Business Configuration that all e-mails should be triggered to one-email id. 

Multiple Generic Emails, Time Approvals, 2502 Release, Reminder Run, Approver , KBA , SRD-HR-TLM , Time and Labour Management , Problem