SAP Knowledge Base Article - Preview

3624272 - GRDC Access Issues with Error Opening connection to backend failed: Timed out waiting for tunnel to open for tunnelId account

Symptom

  • Users are unable to open any SAP Group Reporting Data Collection (GRDC) apps. 
  • Error message: "Can't get the global parameters from the SAP S/4HANA system. The SAP S/4HANA backend RFC function module returned the following error: Initialization of repository destination S4HanaCConsoEndpoint_RFC failed: Opening connection to backend failed: Timed out waiting for tunnel to open for tunnelId account:xxx  . Please contact an administrator."


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Environment

SAP Group Reporting Data Collection, SAP S/4HANA Cloud Private Edition

Product

SAP Group Reporting Data Collection all versions ; SAP S/4HANA Cloud Private Edition all versions

Keywords

GRDC, SAP S/4HANA, rfc function module, initialization, repository destination, connection timeout, tunnel, firewall rules, ip whitelist, connectivity service, cloud connector, eu10-005, extension landscape. certificate replacement, PKI , KBA , FIN-CS-CDC , Fin.Consolidation - Cloud Data Collection , Problem

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