3624315 - SuccessFactors App in Microsoft Teams: unable to connect to concurrent employment in home tab

• Unable to connect to concurrent employment in Home Tab in MS Teams.
• Error message: "Not found".
• No issue connecting to primary employment.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 

SAP SuccessFactors HCM Suite 2505

1. ​Navigate to:​​
   Work Tech Configuration → Settings → SAP SuccessFactors App in Teams → Set "Microsoft API Permission Type" to Delegated.

2. Log in to Microsoft Teams​ using your Primary Employment account → Click the ​Home tab​ → Complete successful authentication.
3. Create a Concurrent Employment account for the Primary Employment account
4. Switch to concurrent employment account via the Home tab. 
5. Encounter error "Not Found".

In delegate mode, the backend server lacks the permission to query user information and update the latest user data to the database.

The backend user data uses information obtained during the user's initial login.

If a user later adds a Concurrent Employment account, without disconnecting and reconnecting, the backend data will not be updated.​

Product Engineering is investigating a solution.

Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

To refresh the connection:

1. Type ​disconnect​ in the MS Teams SF app chat.
2. Then type ​connect​ to re-enable the integration.

• SAP SuccessFactors Product Release & Road Map Information
• SAP SuccessFactors Patches Knowledge Base
• KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs

KI2505, WRK-3311, successfactors, ms teams, concurrent employment, home tab, not found, error, disconnect, reconnect, workaround , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , Known Error