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3624378 - Incentive Management Admin user to IAS User Sync Fails Due to Missing Family Name Attribute for SAP SuccessFactors Incentive Management

Symptom

When attempting to synchronize incentive management Admin users to SAP IAS, the sync process fails with an HTTP 400 error.
The error message reads:

HTTP operation failed invoking https://<IAS_URL>/service/scim/Users with statusCode: 400, Response: Missing required attribute in name - [familyName].

This occurs specifically when a user is created in Incentive management as an ADMIN without a Last Name (which IAS treats as the required familyName attribute in SCIM provisioning). As a result, the user cannot be created or updated in IAS until this mandatory attribute is provided.

 
 
 
 
 
 


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Environment

SAP SuccessFactors Sales Performance Management

  • Incentive Management
  • Incentive Management on Hyperscalers
  • Incentive Management on Legacy Hana

Product

SAP SuccessFactors Incentive Management 2025 ; SAP SuccessFactors Incentive Management on hyperscalers 1.0

Keywords

 SAP IAS, user sync failure, missing familyName, last name required, SCIM provisioning, HTTP 400 error, user synchronization, user creation error, unique email, SAP user sync, provisioning error  , KBA , CEC-SAL-COM-INT , Application Integration , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , How To

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