SAP Knowledge Base Article - Public

3624412 - survey - value sort feature does not hold

Symptom

When reordering the answer options with the sort function, the new order cannot be saved.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Surveys Work Center. 
  2. Go to Surveys work center view.
  3. Open a survey>> go to design tab.
  4. Open a survey question which the type is Multiple Choice (select multiple).
  5. Go to answer options.
  6. Sort answer options alphabetically.
  7. Click OK >> save >> click on save on survey level.
  8. Reopen this question, answers are still shown alphabetically.
  9. Close the survey and reopen it, answers revert to original sequence, sort change setting was not saved.

Resolution

The sorting order of answer options is not saved. This is the current standard behaviour.

Keywords

survey, sort, answer options, alphabetically, Multiple Choice. , KBA , LOD-LE-SUR , Survey , Problem

Product

SAP Cloud for Customer core applications all versions