SAP Knowledge Base Article - Preview

3624601 - Push Mechanism in DRC Cloud Edition for Malaysia DRC solution

Symptom

When submitting an invoice to the Malaysian Tax Authority (LHDN), the process may fail due to temporary unavailability of the LHDN service. This results in the document status getting stuck in EDOC_COCKPIT or ending up in the Resolve Errors app due to a "Service Error".

Typical cases include documents remaining in one of the following statuses:

  • Sent to Tax Authority
  • Acknowledged by Service
  • Sending to Service Requested
  • Accepted by Tax Authority
  • Cancellation Requested


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Environment

  • SAP ERP
  • SAP S/4HANA
  • SAP Document and Reporting Compliance Service

Product

SAP Document and Reporting Compliance, cloud edition all versions ; SAP ERP all versions ; SAP S/4HANA all versions

Keywords

Malaysia e-Invoice, LHDN, SAP Document and Reporting Compliance, Service Error, Resolve App, edoc_cockpit, reprocess invoice, resend document, DRCCE, Get Service Status, tax authority downtime, reprocessing errors, SAP ERP, SAP S/4HANA , KBA , CA-GTF-CSC-EDO-MY , Malaysia , Problem

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