SAP Knowledge Base Article - Preview

3624923 - Form routing error due to purged user in Route Map - Performance Management

Symptom

  • Performance form stuck in a step with a purged user.
  • Error message when moving the form forward: "route form failed: can't retrieve routeMapBean, company schema: xxxxx_STOCKPMxxxxx., folderMapId: -1".
  • Error message when moving the form a step back: "Couldn't find Owner for document xxxx; skipped".
  • Issue persists even after deleting and restoring the form.


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Environment

  • SAP SuccessFactors Performance Management
  • SAP SuccessFactors 360 Reviews

Product

SAP SuccessFactors Performance & Goals 2505

Keywords

performance form, purged user, route map, error message, sap successfactors, performance & goals, form stuck, route form failed, couldn't find owner, new form, manager, subject, Couldn't find Owner for document, skipped , KBA , LOD-SF-PM-MAP , Routing, Route Maps & Workflows , Problem

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