Symptom
- Support scope for creating Story reports for customers;
- Queries related to consulting; e.g Applying Filters.
- How to create a Story report?
- How to create a tile?
- How to create a dashboard?
Environment
SAP SuccessFactors Learning
SAP SuccessFactors HCM Suite
Resolution
- Support is predominantly focused on system malfunctions or bugs rather than providing consulting to our customers. In principle, consulting issues or how to requests are dealt with on our Community Area on the Support Portal or handled by a member of the Professional Services team.
- In case there is a requirement to create a custom Story report/tile it is possible to contact the professional services as per KBA 2149831.
- Also, please note that creating calculated columns is out of the support team scope, so if you need help to create it, please contact your partner or professional services: 2149831 - Contacting Professional Services, Partner and Account Management Team - SuccessFactors Cloud
See Also
2893370 - How To Submit A Topic on the SAP SuccessFactors Community Portal
2379690 - Custom Report Development and Support - SAP SuccessFactors Learning
Keywords
Support Scope, Reporting, Dashboards, Tiles, Analytics, Calculated, column, SAP, Success Factors, LMS, RPT, PRD, custom, reports, sql, data dictionary, stories, story, SAC , KBA , LOD-SF-LMS-SAC , Stories for Learning , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To
Product
SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions
SAP Knowledge Base Article - Public