SAP Knowledge Base Article - Public

3625027 - Support Scope for Consulting questions and Creation of Story Reports, Tiles and Dashboards - SuccessFactors Learning

Symptom

  • Support scope for creating Story reports for customers;
  • Queries related to consulting; e.g Applying Filters.
  • How to create a Story report?
  • How to create a tile?
  • How to create a dashboard?

Environment

SAP SuccessFactors Learning

SAP SuccessFactors HCM Suite

Resolution

  • Support is predominantly focused on system malfunctions or bugs rather than providing consulting to our customers. In principle, consulting issues or how to requests are dealt with on our Community Area on the Support Portal or handled by a member of the Professional Services team.
  • In case there is a requirement to create a custom Story report/tile it is possible to contact the professional services as per KBA 2149831.
  • Also, please note that creating calculated columns is out of the support team scope, so if you need help to create it, please contact your partner or professional services: 2149831 - Contacting Professional Services, Partner and Account Management Team - SuccessFactors Cloud

See Also

2893370 - How To Submit A Topic on the SAP SuccessFactors Community Portal

2379690 - Custom Report Development and Support - SAP SuccessFactors Learning

Keywords

Support Scope, Reporting, Dashboards, Tiles, Analytics, Calculated, column, SAP, Success Factors, LMS, RPT, PRD, custom, reports, sql, data dictionary, stories, story, SAC , KBA , LOD-SF-LMS-SAC , Stories for Learning , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , How To

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions