3625029 - Duplicate Alert Notifications Triggered on Leave Request Submission

An alert rule was configured to trigger a notification when a user applies for leave with a Pending status. However, instead of receiving a single notification, the system is sending two notifications to the CC user.

• SAP SuccessFactors Employee Central – Time Management

1. Navigate to Administer Time UI → Create Absence

2. Enter the required details

3. Click Submit

4. The CC user receives two notifications instead of one

• This issue occurs due to a configuration issue in the alert rule logic.

• To ensure only one alert notification is triggered, update the alert rule with the following conditions:

IF Employee Time.Approval Status is equal to Pending

AND

IF Employee Time.Workflow Request not equal to -1

Then

Execute Trigger Employee Time Event()

• These conditions will prevent duplicate notifications and ensure the alert is only triggered during valid scenarios.

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