Symptom
Schedules of Stories based on Live Direct + Advanced Features + SSO fail with following error message:
- "We couldn't connect to the live data source."
Environment
SAP Analytics Cloud
Reproducing the Issue
- Open SAC.
- Open report based on Live Direct+SSO+Advanced Features for Scheduling
- Schedule it.
- Wait for the error.
Additional Tests:
TEST 1 (FAIL): Using Scheduling parameter at story with Direct + Advanced Features setup
- <Tenant URL>/sap/fpa/ui/app.html?isSch=true#/story2&/s2/<STORY ID>/?mode=view
- 404 Not Found Error message
TEST 2 (SUCCESS): Test Tunnel Connection
- created connection (pointing to same host:port from Adv.Feat setup)
- created model
- created story (added simple chart)
- schedule of story based on tunnel+sso works fine
TEST 3 (SUCCESS): Using Scheduling parameter at story with Tunnel+SSO
Resolution
This issue was fixed at at 2025-06-29.
If you are still experiencing similar errors, please raise a case under LOD-ANA-LDC-HAN component.
Keywords
SAC, scheduling, error, direct, tunnel, advanced, features, sso. , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem
Product
SAP Analytics Cloud 1.0
Attachments
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SAP Knowledge Base Article - Public