3625272 - Active users count in setup does not match user export active user count

There is a discrepancy with the active users in license (this information can be found on Setup) and what's being exported in CPQ using the User Export.

SAP CPQ

1. Check the users under setup home page in the bottom right info panel
2. Go to Export Users and perform a filtered export, filtering by active users.
3. The numbers don't match. 

This is a known error on CPQ:

• The number of active users displayed on the Setup Home page is calculated based on users marked as 'Active' and excludes those with email addresses ending in sap.com. 
• When users are exported using the User Export feature with the filter 'Active=TRUE', it considers users marked as 'Active' who also have a configured Company. 

The difference between these numbers indicates that there are users on the tenant who have not configured a Company, a required field. These users are likely created through the Self-Registration feature on the Help page (User Registration | SAP Help Portal).

This is a bug and will be fixed with 2511 release.

User Registration | SAP Help Portal

CPQ, user, active, export, count, number, match, wrong , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Known Error