SAP Knowledge Base Article - Preview

3625598 - Error "The Office control is not responding" when generating or previewing documents in SAP Document Builder

Symptom

When attempting to generate or preview documents in Document Builder, the error message "The Office control is not responding. Possibly the plug-in of the browser is deactivated or not installed." is displayed.


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Environment

SAP Document Builder

Product

SAP Document Builder all versions

Keywords

office control, document builder, error message, plug-in deactivated, plug-in not installed, NEW_BROWSER_MODE, configuration parameter, document preview, document generation, SAP Note 3045329, KBA 3512060, replacement for office control. , KBA , CA-GTF-DOB , Document Builder , Problem

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