3625717 - Search Results Appear to prioritize Inactive and External users over Active internal ones

• The search results prioritize inactive users and external users over active users.
• Users with irrelevant matches (e.g., partial matches or matches on other fields) appear higher in the search results.
• Even when typing the exact username for an active user, the user who is targeted by search is still not appearing at the top and inactive / external users are still prioritized on the list

SAP SuccessFactors HCM

sap successfactors, people search, inactive users, search ranking, username search, advanced search, directory search, relevance score, ranked weighting, enhanced people search, search logic, inactive user exclusion, search optimization, employee central, search results, INC13163178. , KBA , LOD-SF-PLT-SRH , Search , Problem