3625836 - Email open tracking not reflected in Sales Campaigns

Symptom

Sales campaign results tab shows "Opened--0" despite the email being opened in the email client.

Environment

SAP Sales Cloud Version 2
SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

sales campaign, email open tracking, tracking pixel, sap sales cloud, email client configuration, opened emails, campaign results, tracking image, outlook, gmail, apple mail, email content download, false negatives, false positives , KBA , CEC-CRM-CAM , Campaign for SAP Sales/Service Cloud , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem

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