3625852 - The Delete Button is Displayed Grayed Out for an Attachment Added in a Return Document

When adding an attachment in a Return, the delete button is displayed grayed out and the attached file cannot be removed.

SAP Business ByDesign

1. Go to the Sales Order Work Center.
2. Go to the Returns View.
3. Filter for All Returns.
4. Search for the Return ABC (where ABC represents the Return ID).
5. Open, Select View All.
6. Navigate to the Attachments tab.
7. Add a new attachment file.

The deleted button is disable for the attachment added.

When an Customer Return is Released With Credit Memo, the Delete button is displayed grayed out for the Attachments already added in the Return. This occurs because the attachments will be replicated to Customer Return Invoice Request and also carried out to the Attachments section of the follow up Credit Memo.

If the Credit Memo is kept with status as "Not Released" after being created as a follow-up from a Return, new attachments added to the Return will be transferred to the Customer Return Invoice Request. However, these attachments will not be carried over to the Credit Memo document. Additionally, the Delete button for the new attachments added to the Return will be displayed as grayed out.

In this case if the attachments need to be included in the Credit Memo, then it is recommended to add the attachment files directly to the follow-up Credit Memo, as attachments will not be transferred from the Return to the Credit Memo. 

However in case an attachment file was incorrectly added in the Customer Return after the Credit Memo was created as follow up, then it is recommended to open a case with SAP Support requesting the removal of the attachment from the Return document. 

The following information should be added while opening a case for the removal of the attachment from the Return document:

- Customer Return ID.
- File(s) attached required to be removed.
- Approval to proceed with the manual backend correction in order to remove the file(s) attached.  

attachment, credit memo. return, delete, grayed out , KBA , SRD-CRM-ORD , Orders & Contracts , How To