SAP Knowledge Base Article - Public

3626126 - Queries Regarding Supported Languages and Restrictions for Specific Languages in User Interface

Symptom

Unable to change the default user language to Arabic or Hebrew in language settings.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Logon to the SAP Cloud for Customer (C4C) system.
  2. Navigate to the profile icon.
  3. Click on Personalize  
  4. Go to My Settings  
  5. Click on Regional Settings  
  6. Navigate to Language. 
  7. Attempt to change the language to "Arabic/Hebrew".

Resolution

Right-to-left languages - Arabic script and the Hebrew alphabet are not supported for the following scenarios:

  • SAP Sales Cloud

    For e-mail integration, analytics, or maps. Moreover, the activity timeline, the deal finder, the influencer map, marketing attributes, and document flow are only supported for left-to-right (LFR) languages.

  • SAP Service Cloud

    Within the agent workspace for viewing the document flow and the creation of response templates. Right-to-left languages are supported by Adobe Acrobat output forms, but translated examples are not provided. The use of the SAP Cloud for Customer Add-In for Microsoft Outlook® is not supported for right-to-left languages in SAP Service Cloud.

See Also

SAP Cloud for Customer - Language Settings.

Keywords

C4C, default language, Arabic, Hebrew, regional settings, sap cloud for customer, language not supported, language settings, sap c4c language, c4c language issue. , KBA , AP-RC-UIF , C4C UI Framework , Known Error

Product

SAP Cloud for Customer core applications all versions