3626141 - Delegate requests for approval

Users are not able to see a 'Workflow Delegation Request' card in the 'For You Today' section of the home page when a delegation request is sent to them.

Users are not able to accept or reject the delegation request directly from this card.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 

• SAP SuccessFactors HCM Suite
  • Employee Central

1. Go to the home page.
2. Look for Workflow Delegation Request cards in the For You Today section.
3. Choose Accept or Reject on a card to respond to the request.

Prerequisites

The option Allow Delegatees to Accept or Reject a Workflow Delegation Request in Admin Center Company System and Logo Settings is selected.

To resolve this issue kindly check the below configuration:

Go to page "Company System and Logo Settings" in your instance, please note the behavior based on the configuration of the setting: Allow delegatees to accept or reject a workflow delegation request

• If the option is checked:
  The delegatees are required to take action. They will receive a card and an email prompting them to either accept or reject the delegation request.
  
  
• If the option is unchecked:
  No action is required from the delegatee. The delegation becomes effective immediately. The delegatee will still receive an informational card and email, simply notifying them that the delegation has been set.

If a delegation request has been accepted, either manually or automatically, the user chosen as delegatee will be reminded by an Upcoming Delegation card of an ongoing or upcoming delegation. Such reminders can be dismissed for a short period or permanently.

Accepting or Rejecting Delegation Requests from the Home Page

Delegation, Delegatees, Accept or Reject a Workflow Delegation Request, Workflow Delegation, Rejecting Delegation Requests from the Home Page, Workflow. , KBA , LOD-SF-EC-WFL-DEL , Workflow Delegation , Problem