SAP Knowledge Base Article - Public

3626169 - Excel Export for Opportunities fails

Symptom

Exporting Opportunities from Guided Selling UI fails

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Guided Selling
  3. Go to List View
  4. Click on Download
  5. Select File Type and click Export
  6. The Task Status shows Failed

Cause

When the Opportunity List view contains duplicated labels, then the export fails.

Resolution

Use adaptation mode and remove the duplicated labels from the List View.

Keywords

opportunity, excel, download, fails, duplicated, labels, list, view , KBA , CEC-CRM-GS , Guided Selling/Opportunity for SAP Sales/Service Cloud , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0