SAP Knowledge Base Article - Public

3626210 - Excel Export for Leads fails

Symptom

Exporting Leads from Leads List view fails

Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
 

Reproducing the Issue

  1. Go to Navigation Menu
  2. Go to Leads. The List View opens.
  3. Click on Download
  4. Select File Type and click Export
  5. The Task Status shows Failed

Cause

When the Lead List view contains duplicated labels, then the export fails.

Resolution

Use adaptation mode and remove the duplicated labels from the List View.

Keywords

leads, excel, download, fails, duplicated, labels, list, view, ui , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0