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SAP Knowledge Base Article - PreviewSymptom
- Rewards allocation delay period was set in loyalty plan.
- Loyalty points were not removed from member's account though a refund happened within rewards allocation delay period.
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Environment
SAP Emarsys Customer Engagement
Keywords
loyalty points, refund issue, incorrect points, rewards allocation delay, sap emarsys, manual adjustment, purchase order ID, refund order ID, loyalty member, point deduction issue , KBA , CEC-EMA-LOY , Loyalty , Problem
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