SAP Knowledge Base Article - Public

3626456 - The Date of Birth field not mapping to form I-9 when manually entered in incorrect format - Onboarding

Symptom

The Date of Birth in the Biographical Information section during the "Provide Personal Data" step of onboarding does not map to the I-9 form if the Calendar selector is not used to populate the Date of Birth in the correct format.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as candidate, navigate to the "Provide Personal Data" section.
  2. Manually enter the Date of Birth in an incorrect format (e.g., "4/21/2000") instead of using the Calendar selector.
  3. Observe that the field is marked in red but allows the candidate to submit Personal Data Collection step.
  4. Proceed to the I-9 Section 1 task and observe that the Date of Birth field is blank.

Cause

  • The system does not have hard-coded validation logic for manually entered Date of Birth values.
  • The field is designed for users to select a date from the Calendar selector, and manual entry is not validated for format compliance.

Resolution

    Select the Date of Birth from the Calendar selector.

    Please make an Enhancement Request in the Customer Community for consideration, if this is an important feature/function you would like to see made in Onboarding in a future release:

    See Also

    Keywords

    date of birth, form i-9, onboarding, biographical information, calendar selector, manual entry, DOB incorrect format, DOB validation, blank field, empty DOB, I-9 section 1, date of birth validation, manual date of birth , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Product Enhancement

    Product

    SAP SuccessFactors Onboarding all versions