SAP Knowledge Base Article - Public

3626491 - Unable to search for onboardees in RBP Troubleshooting tool

Symptom

  • Unable to search for onboardee user in RBP troubleshooting tool.
  • Future dated employees are not searchable in RBP troubleshooting tool.

Environment

SAP SuccessFactors HCM Core 2505

Reproducing the Issue

  1. Access the instance.
  2. Navigate to the RBP Troubleshooting Tool.
  3. In Access User 1, search for "future dated user (onboardee)".
  4. Observe that no results are returned for the onboardee.
  5. Next, go to the Onboarding Dashboard and search for the same user.
  6. Notice that the user is listed as an external onboardee.

Cause

Employees with an effective date in the future are not searchable on the troubleshooting tool page, whereas they are searchable in the Admin Center's search tool. 

This inconsistency stems from a design issue and is currently a known issue.

Resolution

The fix for this issue is planned to be deployed on 2H 2025 release (b2511).

For release timelines, please review SAP SuccessFactors Product Release & Road Map Information.

Note for support:- please check internal memo

See Also

Keywords

KI2505, PLA-53233, RBP Troubleshooting, external users, Onboardee, future dated, onboarding dashboard, future-dated employees, role-based permissions, sap successfactors onboarding, troubleshooting tool, user search issue, onboarding dashboard, hide username in ui, people search functionality, effective date inconsistency
, KBA , LOD-SF-PLT-RBP , Role Based Permissions , Known Error

Product

SAP SuccessFactors HCM Suite 2505