3626656 - Error 'We couldn't connect to your SAP Datasphere tenant. Please ask your system administrator to investigate' while opening a live datasphere dashboard in SAP Analytics Cloud (SAC).

Error 'We couldn't connect to your SAP Datasphere tenant. Please ask your system administrator to investigate' while opening a live datasphere dashboard in SAC

1. Login to SAC
2. Open the story

Notice the error: 'We couldn't connect to your SAP Datasphere tenant. Please ask your system administrator to investigate. Contact an Administrator.'

User do not exist in the datasphere, and the space is not shared with them.

To access the story in SAC, the user must be added to the datasphere with at least a viewer role.

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SAP Analytics Cloud, story. , KBA , LOD-ANA-DES , Story Design & Visualizations , Problem