SAP Knowledge Base Article - Preview

3626806 - Navigation issue in SAP SuccessFactors Incentive Management app on Android devices

Symptom

  • Unable to navigate further post providing tenant id along with environment in SAP Incentive Management app for legacy Hana and K8 environment
  • Application gets stuck on the initial screen after entering the correct Organization ID (NNNN) and environment ("prd").
  • Issue reproduced on multiple Android devices.


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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management
    • Incentive Management on Hyperscalers
    • Incentive Management on Legacy Hana

Product

SAP Incentive Management mobile app all versions ; SAP Incentive Management on Hyperscalers 1.0 ; SAP SuccessFactors Incentive Management 2025

Keywords

sap incentive management, android devices, navigation issue, legacy hana environment, tenant ID, environment setting, login page, initial screen, platform-specific problem , KBA , CEC-SAL-COM-USR , Organization and User Data Setup , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , Problem

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