SAP Knowledge Base Article - Preview

3626813 - CMS is crashing intermittently, after restart of servers

Symptom

  • Following error is observed in CMC:

    Account information not recognized: Could not reach CMS '<Hostname>:6400'. Specify the correct host and port and check for network issues, please refer to SAP Knowledge Base Article 2151044 on the SAP Support Portal. (FWM 20030) 

  • Central Management Server (CMS) becomes completely unresponsive or crashes.

  • Issue is re-observed even after restarting Servers.

  • The problem does not occur when the SAP Authentication Plugin is turned off.

  • On Linux, the following system message appears: 

    hostname user:err|error boe_cmsd: Failed while trying to obtain the connection provider object for system SYSTEM400. Unknown entitlement system: SYSTEM400. Logon cannot proceed.
    hostname user:err|error boe_cmsd: Failed while trying to obtain the connection provider object for system SYSTEM400. Unknown entitlement system: SYSTEM400. Logon cannot proceed.


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Environment

  • SAP BusinessObjects Business Intelligence (BI) Platform 4.3 / 2025
  • Windows/Linux 

Keywords

crash, hang, exception, outage, unavailable, unstable, restarting, restart, CMS, SAPR3, BW, Authentication, third-party, users. , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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