3626910 - Unable to cancel onboarding due to error "[COE0018]Cannot invoke "com.successfactors.onboarding2.enums.ONB2HireStatusEnum.equals(Object)" because the return value of "com.successfactors.onboarding2.bean.process.ONB2P" - Onboarding

• Unable to cancel onboarding.
• Cancelling Onboarding from onboarding dashboard.
  • Error message: [COE0018]Cannot invoke "com.successfactors.onboarding2.enums.ONB2HireStatusEnum.equals(Object)" because the return value of "com.successfactors.onboarding2.bean.process.ONB2Process.getOnboardingHireStatus()" is null.
• Update "Process Status" from Open to Cancelled in Manage Data.
  • An application error occurs.

SAP SuccessFactors Onboarding

1. Go to Onboarding Dashboard
2. Click "Cancel Onboarding"
3. Observe the error message: [COE0018]Cannot invoke "com.successfactors.onboarding2.enums.ONB2HireStatusEnum.equals(Object)" because the return value of "com.successfactors.onboarding2.bean.process.ONB2Process.getOnboardingHireStatus()" is null.

Incorrect hire status in backend.

Support will need to run a script to update hire status before cancelling the affected user. Please open a case with SuccessFactors Onboarding Support team (LOD-SF-OBX-CAN) referring this KBA, also please provide:

• Error message
• Your approval to run the script
• Affected user ID (User Sys ID)
• Affected user onboarding process ID

Once done, please cancel the onboarding process from the dashboard again.

Please refer to the following KBA to know the onboarding process ID:

How can I find the Onboarding Process ID value - Onboarding

How can I find the Onboarding Process ID value - Onboarding

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