3626949 - Authentication popup for datasphere Live connection does not appear in Story in SAC IOS App after recent IOS App upgrading.

• SAP Analytics Cloud iOS app is not loading story consistently. 
• When it loads any dashboard, it requires authentication with another popup to authenticate the user with datasphere model. 
• After the recent app update, this popup is not loading all the time, causing the story to give an error when loading data. 

• SAP Analytics Cloud 2025.8.13

1. Upgrade SAC IOS App to 2.178.0.
2. Open a story based on DWC live connection with optimized design.
3. The authentication popup does not appear.

This issue is currently under investigation of development team.

This issue is currently under investigation of development team.

• 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
• Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
• 2487011 - What information do I need to provide when opening an case for SAP Analytics Cloud?
• 2511489 - Troubleshooting performance issues in SAP Analytics Cloud
• Search for SAP Analytics Cloud content using Google or Bing:
  • https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
  • Note: Add relevant text or warning/error messages to the text search field to filter results.
• SAP Analytics Cloud Connection Guide
• Getting Started with SAP Analytics Cloud Expert Community page
• SAP Analytics Cloud Get More Help and SAP Support
• Need More Help? Contact Support or visit the solution finder today!

Your feedback is important to help us improve our knowledge base.

oauth , ipad, classic , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem