SAP Knowledge Base Article - Preview

3626988 - BLOCKER: ONB 2.0 - 'Primary' Address getting overwritten by 'Mailing' address data through 'Validate Address' feature

Symptom

  • The customer has enabled the Address Validation feature and set ExternalUserVisibility to "Yes", thereby extending Address Validation support to Onboarding 2.0.
  • During the Personal Data Collection step, when a new hire enters a Primary Address and uses the "Validate Address" feature, they are presented with matching address suggestions to select from and continue.
  • However, when the new hire also enters an Alternate Address and uses the "Validate Address" feature, the Primary Address is unexpectedly overwritten by the Alternate Address.

Note: If the new hire only enters a Primary Address and uses the "Validate Address" feature, no issues are observed during the Personal Data Collection step.


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Environment

SAP SuccessFactors Onboarding 

Product

SAP SuccessFactors Onboarding 2505

Keywords

Mailing, Validate Address, Primary , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

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