Symptom
- The customer has enabled the Address Validation feature and set ExternalUserVisibility to "Yes", thereby extending Address Validation support to Onboarding 2.0.
- During the Personal Data Collection step, when a new hire enters a Primary Address and uses the "Validate Address" feature, they are presented with matching address suggestions to select from and continue.
- However, when the new hire also enters an Alternate Address and uses the "Validate Address" feature, the Primary Address is unexpectedly overwritten by the Alternate Address.
Note: If the new hire only enters a Primary Address and uses the "Validate Address" feature, no issues are observed during the Personal Data Collection step.
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Environment
SAP SuccessFactors Onboarding
Product
SAP SuccessFactors Onboarding 2505
Keywords
Mailing, Validate Address, Primary , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem
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