SAP Knowledge Base Article - Preview

3627057 - Error code 400021: Captcha verification failed during accounts.login endpoint operation

Symptom

Error encountered for accounts.login endpoint:

  • errorCode: 400021
  • errorDetails: Captcha verification failed.
  • errorMessage: Captcha verification failed


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Environment

  • SAP Customer Data Cloud
  • Google reCAPTCHA

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, accounts.resetPassword, RiskService, Risk Based Authentication, Enterprise free quota over, CAPTCHA failure, reCAPTCHA token, CDC console configuration, Google account settings, billing expiration, troubleshooting CAPTCHA, login endpoint error, error code 400021, verification failure, SAP Customer Data Cloud, CAPTCHA issue , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

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