SAP Knowledge Base Article - Preview

3627057 - Error code 400021: 'captcha verification failed' encountered for accounts.login endpoint.

Symptom

Following error is encountered for accounts.login endpoint:

errorCode: 400021
errorDetails: "Captcha verification failed."
errorMessage: "Captcha verification failed"


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Environment

  • SAP Customer Data Cloud
  • Google reCAPTCHA

Product

SAP Customer Data Cloud all versions

Keywords

Gigya, accounts.resetPassword, RiskService, RBA, Risk based authentication, Enterprise free quota Over , KBA , CEC-PRO-PNS , Privacy & Safety (Consent, RBA - Risk-Based Authentication) , Problem

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