Symptom
- Some users in the same team have no initial visibility when they select "View Team Absences".
- The message "Please wait a moment while we load the data." but data does not load.
- Users can search for their colleagues and see the data using the search bar.
Environment
- SAP SuccessFactors Employee Central - Time Off
Reproducing the Issue
- Proxy as affected user.
- View Team Absence Calendar.
- See message "Please wait a moment while we load the data." but nothing happens.
Cause
- Issue caused by employee time external codes containing special characters.
- Only letters (A-Z), numbers (0-9), dashes (-), and underscores (_) are allowed when setting up your external codes. Any other special characters like +, /, ?, &, %, and # are not supported and will cause errors.
Resolution
- Ensure that only letters (A-Z), numbers (0-9), dashes (-), and underscores (_) are used when setting up external codes.
- Remove any special characters like +, /, ?, &, %, and # from external codes.
See Also
Keywords
team absence, empty list, view team absences, sap successfactors, employee central, time management, time off, external codes, special characters, error message, data loading, search bar, visibility issue , KBA , LOD-SF-EC-TIM-UI , Team Absence Calender/ Workbench/ ESS UI's , Problem
Product
SAP SuccessFactors Employee Central all versions
SAP Knowledge Base Article - Public