3627673 - Line Item Featured in Follow-Up Credit Memo Does not Display a Sales Order Reference ID in Invoice Volume Report.

Line item ABC in credit memo DEF, created as a follow-up to sales order XYZ, does not display a sales order reference ID in the Invoice Volume Report.

Where:

• ABC is the ID of the relevant line item.
• DEF is the ID of the affected credit memo.
• XYZ is the ID of the relevant sales order.

SAP Business ByDesign

1. Go to the work centre: Business Analytics
2. Select the View: Design Reports
3. Search All Reports: Invoice Volume Report.
4. Click 'Click here to start the report'.
5. Search for credit memo DEF.

Observe that for line item ABC the sales order reference ID displays as series of #. However, other line items featured in both credit memo DEF and the preceding sales order XYZ have an ID number assigned to them.

This is occurs as line item ABC is a Sales Kit - Sub Item. 

For sales orders containing Sales Kit products, the corresponding invoice generated has a reference in the backend to the original sales order for all the items, including both Header and Sub items.

However in a follow-up credit memo, the sales order reference is flowing only to Header items and not their respective Sub items.

This is the current system behaviour.

invoice volume, report, sales kit, sub item, sales order, backend tables, reference, header, credit memo, system design, SAP Business ByDesign , KBA , SRD-CRM-ORD , Orders & Contracts , Problem