SAP Knowledge Base Article - Preview

3627877 - Identity Authentication Integration for Learning-Only Users - Job in progress for 5+ days or errors out due to custom domain

Symptom

If IAS is on a custom domain, it can cause the Initiate SAP Cloud Identity Services - Identity Authentication Integration for Learning-Only Users upgrade job in Upgrade Center to error out. LMS-IAS upgrade fails when using custom IAS host URL in Provisioning > Single Sign-On (SSO) Settings > SAML Issuer. 


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Environment

  • SAP SuccessFactors Learning
  • SAP SuccessFactors HCM Suite
  • SAP Cloud Identity Services

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions

Keywords

IAS, upgrade, center, job, stuck, error, custom, domain, learning, learning-only, users, failed , KBA , LOD-SF-LMS-IAS , LMS IAS Integration for External User , Problem

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