SAP Knowledge Base Article - Public

3627955 - icons not displaying correctly in sap analytics cloud templates

Symptom

  • Icons in SAP Analytics Cloud (SAC) are not displaying correctly across all browsers, even after clearing cache and setting zoom to 100%.
  • The issue is specific to stories created with a template transported from a different system.
  • All users utilizing this template are experiencing the same behavior.

Environment

Analytics Designer

Reproducing the Issue

  1. Create a story using the template transported from a different system.
  2. Observe that the icons do not display correctly across all browsers, even after clearing cache and setting zoom to 100%.

Cause

configuration

Resolution

-3538982 - BW InA: direction of navigation icon of initial result set incorrect

-3313616 - Wrong drill icon shown in an SAC table when used with a UDH enabled BW query

-Providing SAP icons as built-in fonts in stories

Roadmap: Providing SAP icons as built-in fonts in stories

https://roadmaps.sap.com/board?PRODUCT=67838200100800006884&range=CURRENT-LAST#;INNO=3B3D3BDFEDC61EEFB7CA96DF974A846B

-Help Document: Use SAP Icons as Font (Optimized) | SAP Help Portal

https://help.sap.com/docs/SAP_ANALYTICS_CLOUD/18850a0e13944f53aa8a8b7c094ea29e/5a8ed2dba1634744be61b80613f9313b.html?version=2025.8

-3605596 - Ability to select SAP icons as built-in fonts in optimized stories since SAP Analytics Cloud (SAC) 2025 QRC2 update - SAP for Me  https://me.sap.com/notes/0003605596

 

See Also

Similar case

Hot Issues and Regression Issues

Keywords

icons, sap analytics cloud, sac, template, browsers, cache, zoom, transport, system, stories, display issue, analytics designer , KBA , LOD-ANA-AD , Analytics Designer , Problem

Product

SAP Cloud Applications Studio 2508