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3628012 - error sql3770: the drop login 'sapsr3shd' failed during sps upgrade on sap customer relationship management - SAP ASE

Symptom

  • The error observed was SQL3770: "The DROP login 'SAPSR3SHD' failed."
  • The error occurred during the PREP_INSTALL/SHDUNINST_DB_PREP phase using SUM 1.1 SP4 (PL2).
  • Attempts to resolve the issue by following SAP Note 2357933 were unsuccessful.
  • The user 'SAPSR3SHD' could not be found in the database for removal, despite being listed in the SYBASE database.


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Environment

Business Suite on Adaptive Server Enterprise

Product

SAP Customer Relationship Management all versions

Keywords

sql3770, drop login, sapsr3shd, sps upgrade, configuration phase, prep_install, shduninst_db_prep, sum 1.1 sp4, sap customer relationship management, sybase database, netweaver upgrade, ase, ase business suite , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , Problem

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