SAP Knowledge Base Article - Preview

3628041 - Extra credential/ login popup appearing when opening a story based on a Live BW connection in SAP Analytics Cloud

Symptom

When opening a story or widget that is based on a live BW connection in SAP Analytics Cloud you get an extra login popup asking for credentials with the URL of your Tenant as the prompt.  If you hit cancel on the prompt, it will disappear and the regular database prompt will appear.

Note: This currently only affects BW connections, but it may also affect Hana and S/4 Hana connections at some point.

Example Popup


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Environment

  • SAP Analytics Cloud 2025.1
  • Chrome 130 or later (verified up to version 138.0)

Keywords

popup, pop, logon, password, prompt, tenant, auth , KBA , LOD-ANA-AUT , SAC Authentication / Login , Problem

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