3628542 - OData API JobApplicationStatusLabel Entity Returns 'null' for Labels of Translated Locales - Recruiting Management

The JobApplicationStatusLabel entity returns 'null' for candidateLabel and statusLabel, even though translations for those locales can be found in the 'Edit Applicant Status Configuration' UI.

SAP SuccessFactors Recruiting Management

1. Run GET query to obtain the job application status labels, e.g. GET /odata/v2/JobApplicationStatus(3L)/jobAppStatusLabel?$format=json
2. Notice that it returned 'null' for candidateLabel and statusLabel while translations for those locales can be found in 'Edit Applicant Status Configuration'.

The symptom occurs when a status set is duplicated.

In a duplicated status set, labels for all locales are initially empty. When the label of the default language is set, the Application Status Configuration UI displays it for all locales, but this is not an actual translation and will not appear in the job application page. Translations must be manually configured and saved.

After duplicating a status set, manually save the desired label for each locale to ensure translations are properly configured. Once completed, the translated labels can be retrieved via API.

1. Go to Edit Applicant Status Configuration.
2. Select the Status Set.
3. Select the Status Name.
4. Select the Language to Translate. Note that the labels of the default language will be pre-populated.
5. Translate the labels to the desired language.
6. Click the Save button.

This is a known behavior for duplicated status set. To request a change for this behavior, it is recommended to raise it to our Customer Influence page. This platform enables users to vote for each other's ideas, post comments, and receive direct feedback from the Product Management team. Refer to the KBA 2090228 for more information.

KBA 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products

RCM, API, Application, Status, Label, null, blank, empty, language, locale, translate, JobApplicationStatus, jobAppStatusLabel, JobApplicationStatusLabel , KBA , LOD-SF-RCM-API , Webservices & APIs , Problem