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SAP Knowledge Base Article - PublicSymptom
Customer activity checklist for KSA Migration project
Environment
SAP SuccessFactors HCM Suite
Resolution
Migration Dates
- Preview- October 1, 2025, at 04:00 AM AST to October 2, 2025, at 04:00 AM AST
- Production- October 31, 2025, at 04:00 AM AST to November 1, 2025, at 04:00 PM AST
Checklist
T= Production Transition Date
|
Phase |
Activity |
Description |
Complete By |
|
Pre-Migration |
Notify end users about the service downtime
|
Notify all end users in advance about the planned service downtime, including the exact date and time of the outage, expected duration, and the reason for the interruption. |
T-30 days |
|
Pre-Migration |
Customer to provide details of all non-SAP SFTP servers, including Source IP, Hostname and Port |
The customer is requested to share the complete details of all non-SAP SFTP servers—specifically the Source IP, Hostname, and Port—so that these can be allowlisted on the SAP side to ensure uninterrupted communication |
T-30 days |
|
Pre-Migration |
Document all integrations and use cases necessary for validating the target instance after migration |
Customer to document all relevant integrations and associated use cases that will be essential to validate the functionality, performance, and data integrity of the target instance following the migration. This should include both inbound and outbound interfaces, third-party system connections, scheduled jobs, and any critical business scenarios that must be tested to ensure a successful transition. |
T-15 days |
|
Pre-Migration |
Allowlist the new outbound IPs for DC84, including 3rd party servers |
Ensure that the new outbound IP addresses associated with DC84 are added to the allowlist on all relevant systems, including firewalls, integration endpoints and any third-party services including Boomi, that requires IP-based access controls. This step is critical to maintaining uninterrupted connectivity and ensuring smooth communication between DC84 and external systems post-migration
KBA -> 2089448 - SuccessFactors Data Center Name, Location, URL, Domain Name, Mail Server details, SFTP details and Outbound IP addresses KBA - External IP and Base URL details for SuccessFactors hosted Boomi Atom Clouds |
T-15 days |
|
Pre-Migration |
Customers will need to switch to DigiCert G5 |
SAP SuccessFactors will switch to DigiCert G5. If customers have systems in which they manage the trusted certificates themselves, they need check if the Digicert G5 Root certificate exists in it. If it exists and the usage is related to SAP SuccessFactors, then customers will need to add the G5 Root certificate to it |
T-15 days |
|
Post-Migration |
Customers using 'A' record to update RMK DNS entry |
Customers using A records, instead of CNAME pointing to the jobs2web.com address provided earlier, must update their RMK DNS entry within 10 days following the cutover. While traffic will be temporarily redirected for 10 days post-migration, customers are strongly advised to schedule and complete this DNS change as soon as possible to ensure uninterrupted service. IP Address - rmk84.jobs2web.com - 34.166.173.235 |
T-0 days |
|
Post-Migration |
Functional testing |
It is essential for customers to perform functional testing to ensure their business processes and integrations continue to work as expected in the new environment. |
T-0 days |
|
Post-Migration |
Update mobile application |
Update the SuccessFactors Mobile App from Apple App Store or Google Play Store. |
T-0 days |
If you have questions on this migration, please contact us at SAP_Cloud_Technology_EMEA@sap.com
See Also
Keywords
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