SAP Knowledge Base Article - Public

3629044 - Forward-intact not working for merged candidates - Recruiting Management

Symptom

Forward-intact not working for merged candidates when using Forward as Applicant feature.

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

  1. Create a candidate profile with email A
  2. Create a candidate profile with email B
  3. Apply to a job req 123 via A and fulfill all forward-intact fields
  4. Merge profile A and B, set B as primary one
  5. Use Forward as Applicant feature to forward the applicant to a new job req 456
  6. Go to job req 456, see in the forwarded applicant page, all forward-intact fields are blank

Resolution

This is a current system limitation.

"Forward as Applicant" feature is not suggested to use for merged candidate.

Please use "Forward as Applicant" feature first and then merge the candidates.

Keywords

INC13293086, forward intact, merge candidates, forward as applicant , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions