SAP Knowledge Base Article - Public

3629154 - Job search on the career site intermittently returns no results on DC68 Production - Recruiting Marketing

Symptom

Job search on the career site intermittently returns no results.

Environment

  • SAP SuccessFactors Recruiting Management
  • SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Click the Search Jobs button on the career site.
  2. Observe that no jobs are returned "There are currently no open positions matching".

Cause

 Two nodes had issues with the job core manager

Resolution

The fix for the issue has already been implemented by the Operations team. 

Issue Description: A subset of users were unable to view job postings, affecting their ability to search and apply for job opportunities within the RMK application hosted in the DC68 (MS Azure East US 2) HCM datacenter.
Cause: Two nodes had issues with the job core manager.
Solution: The Operations team restarted the two impacted nodes post which services were restored.
Prevention: We are putting in place measures to monitor these processes and prevent the issues from recurring
 

See Also

Keywords

RMK, RCM, Career Site, Search, Options, Jobs, No matching, Visibility, Result , KBA , LOD-SF-RMK-CSB-SEA , Search settings, search results , Problem

Product

SAP SuccessFactors Recruiting all versions