Symptom
Job search on the career site intermittently returns no results.
Environment
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Recruiting Marketing
Reproducing the Issue
- Click the Search Jobs button on the career site.
- Observe that no jobs are returned "There are currently no open positions matching".
Cause
Two nodes had issues with the job core manager
Resolution
The fix for the issue has already been implemented by the Operations team.
Issue Description: A subset of users were unable to view job postings, affecting their ability to search and apply for job opportunities within the RMK application hosted in the DC68 (MS Azure East US 2) HCM datacenter.
Cause: Two nodes had issues with the job core manager.
Solution: The Operations team restarted the two impacted nodes post which services were restored.
Prevention: We are putting in place measures to monitor these processes and prevent the issues from recurring
See Also
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
RMK, RCM, Career Site, Search, Options, Jobs, No matching, Visibility, Result , KBA , LOD-SF-RMK-CSB-SEA , Search settings, search results , Problem
SAP Knowledge Base Article - Public