3629358 - Error on Save Query Builder - SAP Analytics Cloud Embedded

-Error while trying to Change the Query Builder and Save it.

Message: Failed to save the query. Please contact your administrator error is received when saving story report data source. 

Product version: SAP SuccessFactors HCM Core 2411
SAP Analytics Cloud Version: 2025.1.14 

1. Go to SuccessFactors Page.
2. Home > Reporting.
3. Edit Story Report > Access data source.
4. Edit Data Source > Perform changes as needed.
5. Finish and save the DataSource changes.
6. Error message seen.
   1. Failed to save the query. Please contact your administrator.
      Correlation ID: [...]

The analysis of the browser network traces reveals the following critical observations during failure instances:

• HTTP Status Code 0: The browser records a status code of 0 for these failed requests. This indicates that the request did not receive a standard HTTP response header from the server. This typically occurs when the underlying TCP connection cannot be established or is terminated prematurely before the HTTP layer receives a response. 
• Extended "Connection start (stalled)" Duration: The timing breakdown for the failed requests consistently shows a significantly long duration attributed to the "Connection start (stalled)" phase. For example, in one customer issue this duration was 1.3 minutes. This phase includes:
  • DNS resolution of the host.
  • Initiation of the TCP handshake on port.
  • SSL/TLS negotiation.
  • The prolonged stalling here means the browser is unable to successfully complete these fundamental network connection steps.
• Zero Duration for Subsequent Phases: The timings for "Request sent," "Waiting for server response," and "Content download" are all recorded as 0 µs. This confirms that the failure is occurring during the connection establishment phase itself, preventing the browser from sending the HTTP request body or progressing to wait for/receive a response.

These technical indicators strongly point to a network-level issue preventing the client from establishing a stable TCP/TLS connection to the SAP endpoint. The intermittent nature of the problem suggests transient conditions rather than a constant blockage.

Check Network setting.

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