Symptom
There is a business scenario to customize the visual appearance of the SAP C4C system by changing the color of the scrollbar.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Log in to your C4C tenant.
- Click the user icon (upper‑right) and choose Settings ▸ Branding & Themes.
- In Branding, open the Background Image.
- Review the available customization options.
- Observation: no field or option is provided to adjust the scrollbar color; the scrollbar remains the browser’s default style.
Cause
SAP Cloud for Customer (C4C) does not support customization of the scrollbar color through adaptation, personalization, or any theming options available to key users or administrators.
Resolution
As it is a behavior of the system, you may raise an idea in the SAP Sales Cloud Portal requesting this functionality:
https://influence.sap.com/sap/ino/#/campaign/1868
The Customer Influence portal is the correct channel for requirements of changes in the system behavior.
There, other customers can also vote for the idea and depending on the demand from the customer community, the developers will evaluate and plan accordingly for a possible implementation of this new feature.
Keywords
Scrollbar color; C4C UI customization; SAP Cloud for Customer; branding and themes; SAP UI5 limitations; scrollbar styling; C4C scrollbar; UI personalization; theming restrictions; SAP C4C adaptation , KBA , AP-RC-UIF , C4C UI Framework , Product Enhancement
SAP Knowledge Base Article - Public