SAP Knowledge Base Article - Preview

3629502 - Indexing Failure due to Resolver returning null for Division Field

Symptom

The indexing process fails and logs show the following error:

Failed to process index items due to Failed to index item with PK 880766422876: Failed to resolve values for item with PK 880766422876, by resolver: potCustomerProvider, for property: customerInclusion, reason: null


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

indexing failure, resolver null, indexing error, division null, full indexing, solr, hybris, ccv2, ignore, error, mode, PK, values, cloud , KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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