3629502 - Indexing Failure Due to Missing Division Data in Resolver

Symptom

The indexing process fails and logs show the following error:

Failed to process index items due to Failed to index item with PK 880766422876: Failed to resolve values for item with PK 880766422876, by resolver: potCustomerProvider, for property: customerInclusion, reason: null

The indexing process fails during execution, and the associated cron job terminates with errors in the logs. The system reports failures while resolving indexed properties, preventing successful completion of the full indexing job. As a result, affected items are not indexed and may not appear correctly in search results.

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud all versions

Keywords

indexing failure, solr indexing error, resolver failure, null value indexing, division attribute null, SAP Commerce Cloud indexing, hybris solr issue, CCv2 indexing error, attribute resolution failure, missing data indexing, full index failure, resolver configuration issue, index cronjob failure, error mode ignore, backoffice indexing setup, troubleshooting indexing, pk resolution error

, KBA , CEC-SCC-COM-SRC-SER , Search and Navigation , Problem

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