SAP Knowledge Base Article - Public

3629510 - Incorrect number of pending approvals displayed in ILX Requests For Me

Symptom

  • Mismatch in number of pending approvals between New Learning Experience > Requests for Me - Approvals card and Pending Approvals page
  • Issue happens only for the approval request sent before 2024

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to Learning (New Learning Experience) > Scroll down to Requests for Me section
  2. See Approvals card (e.g. 3 Internal Class requests)
  3. Go back to New Learning Experience home page > Activities > Approvals
  4. See Pending Approvals page (e.g. only shows 1 pending approval)

Cause

Coding issue

Resolution

Code fix is on 2H2025 - ILX cards and Approval page will have consistent and matching data

See Also

Keywords

learning, LMS, pending approvals, new learning experience, requests for me, sap successfactors, approval card, approvals page, discrepancy, internal class approvals , KBA , LOD-SF-LMS-TAP , Approvals , LOD-SF-LMS-ILX , Integrated Learning Experience , Problem

Product

SAP SuccessFactors Learning all versions