3629623 - The Display Behavior of Approvers in the Approval Flow Section

When direct approvers are defined, the approvers in the Approval flow section display as zero.

*Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

1. Set up the approval process for the Sales Quote entity.
2. Maintain the condition and specify the direct approver in the Step Details.
3. Activate the approval flow.
4. Create a quote as the direct approver.
5. Observe that zero approvers are shown in step 1, preventing the approval from proceeding.

The direct approver is the individual who creates the sales quote, and the creator cannot simultaneously be the approver. The system is unable to evaluate approval conditions until the quote has been formally submitted.

• Recognize that the direct approver cannot approve their own quote, leading to zero approvers in step 1.
• Configure the approval settings to automatically approve the quote, bypassing the issue of zero approvers. Understand that the "Submit for Approval" action is mandatory when quote approval is configured.