SAP Knowledge Base Article - Public

3629861 - UXR - Status 403 error occurs when a newly added user in the Job Requisition accesses the Latest workbench - Recruiting Management

Symptom

Whenever a new user is added as an operator in a job requisition, and then they try to access the Latest Workbench, they get an error

errorMessage=Service
/rest/recruiting/application/search/v1/Requisitions/***/Applications gave 403
status=403
timestamp=
externalMessage=You don't have view permissions for this job requisition.

Environment

SAP Success Factors Recruiting Management

Reproducing the Issue

  1. Go to Job requisition
  2. Add a new user in any operator role
  3. Save the changes
  4. Proxy as a newly added user
  5. Go to recruiting and access the requisition
  6. Try to access the Latest Workbench
  7. Error occurs 

Cause

Expected behavior

The permission cache at the backend would not get updated thus, it will result in the reported error which explains the error being intermittent

Resolution

When the user is given permissions and the changes are saved. It is recommended to logout of the system and instance and then login or proxy as that added user. The error won't occur because the permissions would be updated.

Keywords

status=403, You don't have view permissions for this job requisition, UXR, Latest Workbench, New Workbench, Candidate Workbench, Error, RCM, Recruiting , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-APP-LWB , Latest applicant WorkBench , Problem

Product

SAP SuccessFactors Recruiting 2505