SAP Knowledge Base Article - Preview

3629867 - Special Characters in Normalized Phone Fields

Symptom

  • The Mobile Number and Phone Number fields on the Individual Customer record contain special characters such as * and # in some cases. For example, they may be entered by mistake.
  • These special characters should not appear in the "Normalized Phone Number" and "Normalized Mobile" fields when querying the individual customer via OData.


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Environment

SAP Cloud for Customer

Keywords

special characters, normalized phone fields, sap cloud for customer, mobile number, phone number, odata, truncation, expected behavior, #, *, symbols, individual customer record , KBA , LOD-CRM-ACC , Account , How To

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