3629926 - Work Zone API issue with subcategories having the same name

• There is a problem, with Work Zone API when subcategories have the same name.
• When searching on the categories, only one of the categories can be found

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• SAP SuccessFactors Work zone
• SAP Build Work zone, Advanced Edition

1. Go to Administration Console.
2. Choose Knowledge Base.
3. Tap on "Categories" and observe the issue.

• The issue was caused by a limitation in the system when subcategories have the same name.

• Engineering team confirmed that it's not recommended to use the same category name.
• The API will always return the articles in the first category it found with the category name.
• If desired functionality is needed, please raise it as an enhancement request on the Influence portal.

KBA 2090228 How to Submit Ideas for SAP SuccessFactors Products

work zone, api, subcategories, same name, processes, performance management, articles, limitation, enhancement request, influence portal , KBA , LOD-SF-SWZ-DEV , Custom Development and API concerns , LOD-SF-JAM-DEV , Custom Development - API request & Issues , Product Enhancement